FAQ

Frequently Asked Questions:

1. How long does it take to receive my order?
Orders are typically processed within 1–2 business days (Monday to Friday) and delivered within 3–7 business days, depending on your location. The total estimated shipping time is 4–9 business days from the date of purchase.

2. Do you offer free shipping?
Yes, Bella Urns offers Free Shipping on all orders shipped within the United States. There are no hidden fees or restocking charges.

3. What shipping carriers do you use?
We partner with trusted shipping providers, including UPS, USPS, and FedEx, to ensure your order is delivered safely and on time.

4. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress. Please allow up to 24 hours for tracking updates to appear.

5. What should I do if my package is marked as delivered but I haven’t received it?
First, verify your shipping address and check with neighbors or household members. Then, contact the shipping carrier with your tracking number. If the carrier confirms your package as lost, email us at help@bellaurns.com with your order number — we’ll arrange a replacement or refund.

6. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of delivery. Items must be new, unused, and in their original packaging. Contact help@bellaurns.com before sending any product back to obtain authorization and instructions.

7. Do you offer exchanges?
Yes, we accept exchanges for eligible products. The item must be in new condition, and you must request an exchange within 30 days of delivery. Please contact us before returning your item to arrange the exchange.

8. How do I return an item?
You can return your item by mail using the free return label included in your package. Simply follow the instructions provided in your return authorization email and ship the product back to:
98 US Hwy 46, Ste 7-1111, Budd Lake, NJ 07828, United States.

9. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed to your original payment method within 5 business days.

10. Can I cancel my order after placing it?
Yes, you can cancel your order within 2 hours of purchase, as long as it has not been processed or shipped. To request cancellation, please email help@bellaurns.com as soon as possible.